Shipping policy

Shipping Policy

1. General Information

At Collakor, we work to get your order to you accurately and on time. We currently ship within the United States only, and every order ships with free insured and tracked shipping.

2. Order Processing (Handling Time)

  • Handling time: 1 business day (Monday to Friday).
  • Order cut-off time: Orders placed before 5:00 PM (EST) are processed the same day. Orders placed after 5:00 PM are processed the next business day.
  • Processing days: We process orders Monday through Friday. We do not ship on weekends or US public holidays.

3. Delivery Estimates

Total delivery time is our handling time plus the carrier's transit time.

  • Destination: United States
  • Shipping method: Insured Standard Shipping
  • Transit time: 5 to 10 business days
  • Cost: Free

We aim to meet these timeframes, but carrier delays and busy periods like the holidays can sometimes add a few days.

4. Shipping Origin

To keep our products in stock and fairly priced, we fulfill orders from warehouses in China. Which location your order ships from depends on current stock levels and your delivery address.

All import duties and customs fees are prepaid by us. You will never be charged extra on delivery. If a carrier asks you to pay any fees, please contact us right away.

5. Order Tracking

Once your order ships, you'll receive an email with your tracking number.

  • Please allow 24 to 48 hours for tracking to update in the carrier's system.
  • You can follow your order anytime using the link in your shipping email.

6. Lost or Damaged Packages

  • Damaged: If your order arrives damaged, email support@collakor.com with photos of the damage as soon as possible, and within 48 hours of delivery.
  • Lost: If tracking shows "Delivered" but you haven't received your package, please check around your property and with your neighbors. If it's still missing after 3 business days, contact us and we'll help.

Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address entered by the customer.

7. Order Changes and Cancellations

You can cancel or change your order before it ships, usually within 12 hours of placing it. Once your order has been handed to the carrier, we can't cancel it. You're welcome to wait for it to arrive and then request a return under our Refund & Return Policy.

8. Questions and Contact Information

If you have questions about your shipment or delivery status, or need help, contact us at:

Email: support@collakor.com
Business address: Cosmos Health Inc., 141 W. Jackson Blvd, Suite 4236, Chicago, IL 60604, United States