Payment Policy

Payment Policy

Last updated: September 27, 2026

1. Accepted Payment Methods

We accept the following secure payment methods on collakor.com:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

All payments are processed through trusted, encrypted third-party payment providers. We do not store your full payment card information on our servers.

2. Currency and Billing

  • All prices are listed and charged in US dollars (USD).
  • Applicable sales tax is calculated at checkout based on your shipping address.

You may see a temporary authorization on your card before the charge is finalized. This is normal, and it will disappear if the order is not completed.

3. Security and Fraud Protection

Collakor uses industry-standard encryption (HTTPS/SSL) to protect your payment information as it is sent. All transactions are processed securely by certified payment processors. We may review or cancel orders that show signs of fraud to protect you and our store.

4. Order Confirmation

Once your payment is processed, you'll receive an order confirmation email that includes:

  • Your order details
  • Your billing and shipping address
  • The payment method used

Please review this information carefully and contact us right away if anything is wrong.

5. Cancellations and Changes

  • To cancel or change your order, email support@collakor.com as soon as possible. Orders can usually be changed within 12 hours of being placed.
  • Once your order has shipped, it can no longer be cancelled. You can request a return under our Refund & Return Policy.

6. Failed Payments

A payment may fail because of:

  • Incorrect card details
  • Insufficient funds
  • A security hold or decline from your bank

If your payment fails, you'll be notified at checkout. Please check your details or try another payment method. For subscription payments, see Section 21 of our Terms of Service.

7. Disputes and Chargebacks

If you think a charge on your card is wrong, please contact us first at support@collakor.com so we can fix it quickly. Filing a dispute (chargeback) with your bank without contacting us first may delay your refund or resolution.

We cooperate with all chargeback investigations and provide documentation as required.

8. Contact Information

If you have questions about payments, security, or billing:

Email: support@collakor.com
Business address: Cosmos Health Inc., 141 W. Jackson Blvd, Suite 4236, Chicago, IL 60604, United States