Refund policy

Refund & Return Policy

1. 30-Day Money-Back Guarantee

We want you to love your Collakor purchase. Your first order placed directly with Collakor is covered by our 30-Day Money-Back Guarantee.

If you are not satisfied, you may request a refund or exchange within 30 calendar days of the order's recorded delivery date.

The guarantee:

  • Applies once per customer, to your first completed Collakor order;
  • Covers products in that first order, including products you have reasonably tried;
  • Does not apply to later orders or subscription renewal orders; and
  • Is subject to the eligibility requirements below.

Subscription renewal orders are covered by Section 2. Nothing in this policy limits your rights under applicable law.

2. Subscriptions and Renewals

Automatic renewal

When you purchase a subscription, you authorize Collakor to charge your selected payment method automatically at the price and frequency shown at checkout. Applicable taxes and disclosed shipping charges may also apply.

Your renewal date, frequency, price, and cancellation options are shown at checkout and in your account portal.

Before each scheduled renewal, we will email a reminder to the address on your account with the upcoming renewal date and instructions to cancel.

Cancelling a subscription

You can cancel your subscription:

To stop your next renewal, we must receive your cancellation at least 24 hours before the renewal date and time shown in your account or renewal reminder.

We will confirm by email once your cancellation is processed. Cancelling stops future charges but does not cancel an order that has already passed the cancellation deadline.

If we receive your cancellation after the deadline, that renewal order may already be in processing and may not be eligible for cancellation or a change-of-mind refund.

However, Collakor will provide a refund, replacement, or other appropriate remedy if:

  • You cancelled before the disclosed deadline;
  • The renewal charge was unauthorized or made in error;
  • You were charged before the disclosed renewal date;
  • The product arrived damaged, defective, or incorrect, or was lost or not delivered; or
  • A remedy is required by applicable law.

The 30-Day Money-Back Guarantee applies only to your first order and does not extend to subscription renewal orders.

3. Return Eligibility

To qualify for the 30-Day Money-Back Guarantee:

  • You must contact Collakor within 30 calendar days of the recorded delivery date;
  • The purchase must be your first order placed directly with Collakor;
  • You must provide a valid order number or other proof of purchase; and
  • The product must be new, unopened, or reasonably used for the purpose of trying it.

"Reasonably used" means only the amount reasonably needed to evaluate the product has been used. Products that are empty, used well beyond a reasonable trial, altered, intentionally damaged, or returned as part of an abuse of this policy may not be eligible.

If Collakor provides a prepaid return label, you must drop off the return with the designated carrier within 14 calendar days of receiving the label, unless we agree to an extension.

We will not deny a return just because the product was opened or reasonably tried.

4. Free Return Shipping

Collakor pays return shipping for eligible returns under this policy. We do not charge restocking fees.

This covers eligible returns for:

  • A change of mind or dissatisfaction with the product;
  • A damaged or defective product;
  • An incorrect product; or
  • An approved exchange.

We will provide a prepaid return label whenever one is available for your location. If we cannot provide one, please contact support before shipping your return, and we will send instructions and cover or reimburse reasonable return shipping costs.

Please do not ship a return with your own shipping method without contacting us first. We may not be able to reimburse shipping costs that were not approved.

5. How to Request a Return or Exchange

  1. Email support@collakor.com within the return period.
  2. Include your order number, the product you want to return, and whether you would like a refund or an exchange.
  3. We will email you return instructions and, where available, a prepaid shipping label.
  4. Pack the product securely, attach the label, and drop it off with the carrier named in the instructions.

Telling us why you are returning the product helps us improve, but you do not have to give a reason for an eligible first-order return.

Returns sent without authorization may be delayed, because we may not be able to match them to an order or customer.

6. Refunds

Once an eligible return arrives at our return facility, we will inspect and process it within five business days.

We will email you when your return has been processed, or if we need more information.

For an eligible return under the 30-Day Money-Back Guarantee, your refund will include:

  • The purchase price of the returned product;
  • Sales tax charged on the returned product; and
  • Original standard shipping charges, if any.

Charges for expedited or premium shipping are not refundable unless the order was damaged, defective, incorrect, or late because of Collakor's error, or a refund is required by law.

Approved refunds go back to your original payment method. If that payment method is no longer available, contact us and we will arrange a legally permissible alternative.

Your bank or payment provider may need extra time to post the refund. Please allow about five business days after we issue it, although timing varies by provider.

We may decline a refund only if the return falls outside this policy, for example if it is requested after the return period, cannot be linked to a valid purchase, involves excessive use or intentional damage, or abuses the guarantee. If we decline a refund, we will explain why.

7. Exchanges

Eligible products from your first order can be exchanged for another Collakor product, subject to availability.

To request an exchange:

  1. Email support@collakor.com;
  2. Return the original product using the prepaid label; and
  3. Follow the exchange instructions we send you.

Once the carrier accepts and scans your return package, we may ship your replacement at no extra standard shipping cost.

If the replacement costs more, we will ask you to approve and pay the difference before we ship it. If it costs less, we will refund the difference to your original payment method.

If the replacement you want is unavailable, you can choose another available product or get a refund for an otherwise eligible return.

Subscription renewal orders are not eligible for voluntary exchanges. Damaged, defective, or incorrect renewal products are still eligible for a replacement or refund.

8. Damaged, Defective, Incorrect, Lost, or Undelivered Orders

If your order arrives damaged, defective, or incorrect, or never arrives, email support@collakor.com as soon as you can and include your order number.

We may ask for photos or other information when reasonably needed to verify the problem. This does not affect any rights that cannot legally be limited.

Collakor will provide a replacement, refund, or other appropriate remedy, and will not charge you for return shipping, the replacement, or standard shipping.

Please keep a damaged or incorrect product until we confirm whether it needs to be returned.

9. Policy Abuse and Legal Rights

Collakor may reject fraudulent claims or documented abuse of this policy, including repeated attempts to use the first-order guarantee through multiple identities or accounts. Any decision will be based on reasonably available evidence and will not limit rights provided by applicable law.

This policy is in addition to, and does not replace, any consumer rights or remedies you have under applicable law that cannot be waived.

10. Contact Information

Email: support@collakor.com
Business address:
Cosmos Health Inc.
141 W. Jackson Blvd, Suite 4236
Chicago, IL 60604
United States